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FAQ

1- Can I buy The Moon's Choice from any country in the world?

themoonschoice.com gives you the opportunity to buy from any country as long as the delivery address belongs to the Spanish mainland and the Balearic Islands. For any other shipping to Ceuta, Melilla, Canary and international shipments please contact us via info@themoonschoice.com to find the best shipping method.

2- How I can pay for my purchases?

You can pay for your purchases online with Visa, MasterCard and American Express cards, using your PayPal or bank transfer (for customers in Spain only) account. (See forms of payment in  Sales Conditions).

3- How much is shipping?

Shipping costs for Peninsula and the Balearic Islands will be free for orders over 45 euros in case of standard shipments. For smaller amounts will be 2.90 euros.

If it is urgent shipments the cost is 5.90 euros.

4- What is the delivery time?

For standard shipping if the order is placed before 15 pm will be delivered within 3-4 business days Peninsula and Balearic or 24/48 hours for express delivery. If the order is placed after 15 h, will be managed the day after.

5- Is it safe to buy through the web?

The Moon's Choice uses insurance systems leading financial institutions in electronic commerce payment. In this way, confidential payment details are transmitted directly and encrypted (SSL) to the financial institution.

6- Can I exchange or return items purchased at The Moon's Choice?

You have 14 business days to exchange or return to the date of receipt of order. You can exchange items for a different size and / or color or request a refund through info@themoonschoice.com. No refunds of jewelery (necklaces, bracelets, rings, earrings, turbans ...) or in which manifests that have been used for hygienic reasons will be allowed. To make a return or exchange the product must be in perfect condition and in its original packaging (no returns that do not bear the original packaging will be accepted). (See policy changes and refunds in Sales Conditions).

7- How I can contact Customer Service?

If you have not found the answer to your question please e-mail to info@themoonschoice.com or leave us your query on customer service